Frequently Asked Questions

Shipping

Due to the current situation in QLD, delivery delays may be experienced

Due to COVID-19, delivery delays may be experienced

 

 

Where do you guys ship from?

We are an Australian based brand, shipping all products from our warehouse here in Melbourne, Australia.

 

How much does shipping cost?

Standard shipping within Australia is completely free with any purchase.

Express shipping within Australia $15.

Standard international shipping to New Zealand will cost $30. 

We do not offer express international shipping to New Zealand.

 

How long does it take for my product to arrive?

We process every order the following business day straight from our warehouse in Melbourne, Australia.

Estimated Standard Shipping:

-Metro in most major states: 1-10 days
-Rural: 5-15 days

Estimated Express Shipping:

-Metro in most major states: 1-5 days

-Rural - 1- 10 days

PLEASE BE AWARE: due to recent QLD floods and Covid-19 delays, shipping times are subject to delays. Please be patient and feel free to email support@theuniversalbar.com.au regarding shipping delays, we reply quick.

For orders to New Zealand, please allow 6-14 business days for standard international shipping.

 

Do you guys provide parcel tracking?

Yes, every order comes with a tracking number and live updates via email and SMS.

 

How do I track my order?

After your package has been processed and dispatched from our warehouse in Melbourne, you will receive an email with a tracking number for your order.

A link will be provided in your email in which you will be able to track your parcel. Regular SMS and emails will also be sent out to you with these updates.

 

Do you guys ship internationally?

Please email support@theuniversalbar.com.au for international orders.

 

Do you guys have a refund/return policy?

We certainly do, as we stand proud with our standard of customer service, please see our Refund/Return Policy.

 

Product Questions

 

How much resistance does the Complete Set provide?

The Universal Bar belt yields a total of 90KG resistance. This can be adjusted from 30KG, 60KG and 90KG.

The Resistance Bands yields a total of 60KG, with each band providing 15KG. Comes with 4 bands.

What does the UNIVERSAL BAR include?

The Universal Bar includes:
- Adjustable Resistance Belt that comes with 6 Resistance Bands yielding up to 90 kg
- Detachable Steel Bar
- 4x Squat Resistance Bands that yields up to 60 kg
- 2x Foot Straps
- 1x Universal Bar Travel Bag 
- 1x Universal Bar Exercise Manual
 
 
Is it overpriced?
Once you feel the quality of the product and how much resistance it can yield, we believe you won't be questioning the price anymore. Considering gyms can cost upwards of $15 a week, that is $780 annually. We have also taken the liberty of a doing a market scan for similar products, and have ensured we remained the most competitive on price.
 

 

Payment Questions

What payment types do you offer?

We prioritize your privacy and security alongside our customer service and satisfaction. Having said this, we offer classic payment options such as

-Visa

-Mastercard

-Afterpay

-Paypal

-American Express

-GooglePay

-ApplePay

 

How can I use a discount code?

Great! You've received a discount code and are ready to save on money with a purchase, simply head to the first check out page and enter the discount code under your cart. It will be applied right after clicking 'apply'.

Please note that only one discount code can be used per order. 

 

How can I get discount codes?
 
We offer exclusive offers and discounts when you sign up to our newsletter!

 

What currency is your store in?

We price all our products in Australian Dollars (AUD).

  

 

 

 

 

Any other questions?

For any questions or queries - please email support@theuniversalbar.com.au, we reply quick!

If you need to hear a human voice, call 0455 104 911 or 0423 000 718